General Terms and Conditions
Table of contents:
- Scope of application
- Conclusion of contract
- Right of withdrawal
- Prices and payment terms
- Delivery and shipping terms
- Retention of title
- Liability for defects (warranty)
- Redemption of gift vouchers
- Applicable law
- Alternative dispute resolution
- Copyrights
1) Scope of application
1.1 These General Terms and Conditions (hereinafter referred to as “T&Cs”) of
BavaRoi Kultur+Produkt GmbH
Lindwurmstraße 88, 80337 Munich, Germany
Managing Director: Moritz Gauger
Munich Local Court, HRB 184108
+49 (0)89 55 26 34 55
onlineshop@bavaroi.de
(hereinafter referred to as the “Seller”) apply to all contracts for the delivery of goods and vouchers that a consumer or entrepreneur (hereinafter referred to as the “Customer”) concludes with the Seller via the online shop. Deviating terms and conditions of the Customer shall not be recognized unless the Seller expressly agrees to their validity.
1.2 These T&Cs shall apply accordingly to contracts for the delivery of vouchers, unless expressly provided otherwise in this respect.
1.3 A consumer within the meaning of these T&Cs is any natural person who enters into a legal transaction for purposes that predominantly are neither attributable to their commercial nor to their independent professional activity. An entrepreneur within the meaning of these T&Cs is a natural or legal person or a partnership with legal capacity that acts in the exercise of its commercial or independent professional activity when entering into a legal transaction.
2) Conclusion of contract
2.1 The product descriptions contained in the Seller’s online shop do not constitute binding offers on the part of the Seller, but serve to enable the Customer to submit a binding offer.
2.2 The Customer may submit the offer via the online order form integrated into the Seller’s online shop. After placing the selected goods in the virtual shopping cart and completing the electronic ordering process, the Customer submits a legally binding contractual offer with respect to the goods contained in the shopping cart by clicking the button that concludes the ordering process.
2.3 The Seller may accept the Customer’s offer within five days,
by sending the Customer a written order confirmation or an order confirmation in text form (fax or email), in which case receipt of the order confirmation by the Customer is decisive, or
by delivering the ordered goods to the Customer, in which case receipt of the goods by the Customer is decisive.
If several of the aforementioned alternatives apply, the contract shall be concluded at the time at which one of the aforementioned alternatives first occurs. The period for acceptance of the offer begins on the day after the Customer sends the offer and ends upon expiry of the fifth day following the sending of the offer. If the Seller does not accept the Customer’s offer within the aforementioned period, this shall be deemed a rejection of the offer, with the result that the Customer is no longer bound by their declaration of intent.
2.4 If a payment method offered by PayPal is selected, payment shall be processed via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter: “PayPal”), subject to the PayPal User Agreement, available at https://www.paypal.com/de/webapps/mpp/ua/useragreement-full, or, if the Customer does not have a PayPal account, subject to the terms for payments without a PayPal account, available at https://www.paypal.com/de/webapps/mpp/ua/privacywax-full. If the Customer pays using a payment method offered by PayPal that can be selected during the online ordering process, the Seller hereby declares acceptance of the Customer’s offer at the time the Customer clicks the button that concludes the ordering process.
2.5 When an offer is submitted via the Seller’s online order form, the contract text shall be stored by the Seller after conclusion of the contract and sent to the Customer in text form (e.g. email, fax or letter) after the Customer has submitted the order. The Seller shall not make the contract text accessible beyond this.
2.6 Before submitting the order bindingly via the Seller’s online order form, the Customer can identify possible input errors by carefully reading the information displayed on the screen. An effective technical means for better detecting input errors may be the browser’s zoom function, with which the display on the screen can be enlarged. During the electronic ordering process, the Customer can correct their entries using the usual keyboard and mouse functions until they click the button that concludes the ordering process.
2.7 Only the German language is available for the conclusion of the contract.
2.8 Order processing and communication generally take place by email and automated order processing. The Customer must ensure that the email address provided for order processing is correct so that emails sent by the Seller can be received at this address. In particular, when using spam filters, the Customer must ensure that all emails sent by the Seller or by third parties commissioned by the Seller to process the order can be delivered.
3) Right of withdrawal
3.1 Consumers generally have a right of withdrawal.
3.2 You have the right to withdraw from this contract within thirty days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods or, in the case of an order for several goods delivered separately, the last goods.
To exercise your right of withdrawal, you must inform us, BavaRoi Kultur+Produkt GmbH, Lindwurmstraße 88, 80337 Munich, Germany, Tel. +49 (0)89 55 26 34 55, email: onlineshop@bavaroi.de, of your decision to withdraw from this contract by means of a clear statement, for example a letter sent by post or an email. You may use the attached model withdrawal form for this purpose, but this is not mandatory. From 19 June 2026, you may also exercise your right of withdrawal via the electronic withdrawal function provided in our online shop. After you submit your withdrawal declaration via this function, we will immediately confirm receipt of the withdrawal to you on a durable medium, for example by email.
To meet the withdrawal deadline, it is sufficient for you to send the notification of your exercise of the right of withdrawal before the withdrawal period expires.
3.3 Consequences of withdrawal: If you withdraw from this contract, we must reimburse you for all payments we have received from you, including delivery costs, with the exception of any additional costs resulting from your choice of a type of delivery other than the least expensive standard delivery offered by us, without undue delay and no later than fourteen days from the day on which we receive notification of your withdrawal from this contract.
3.4 For this reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you. Under no circumstances will you be charged any fees for this reimbursement.
3.5 We may refuse reimbursement until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
3.6 You must return or hand over the goods to BavaRoi Kultur+Produkt GmbH, Lindwurmstraße 88, 80337 Munich, Germany, without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period.
3.7 You shall bear the direct costs of returning the goods.
3.8 You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking their condition, properties and functionality.
4) Prices and payment terms
4.1 Unless otherwise stated in the Seller’s product description, the prices stated are total prices that include statutory value-added tax. Any additional delivery and shipping costs that may apply are stated separately in the respective product description.
4.2 In the case of deliveries to countries outside the European Union, additional costs may arise in individual cases for which the Seller is not responsible and which must be borne by the Customer. These include, for example, costs for money transfers by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). Such costs may also arise in relation to money transfers if the delivery is not made to a country outside the European Union but the Customer makes the payment from a country outside the European Union.
4.3 The Customer may use the payment options shown in the Seller’s online shop during the respective ordering process.
5) Delivery and shipping terms
5.1 Goods are delivered by shipment to the delivery address specified by the Customer, unless otherwise agreed. The delivery address specified in the Seller’s order processing is decisive for the processing of the transaction.
5.2 If delivery of the goods fails for reasons attributable to the Customer, the Customer shall bear the reasonable costs incurred by the Seller as a result. This does not apply with regard to the outbound shipping costs if the Customer effectively exercises their right of withdrawal. In the event that the Customer effectively exercises the right of withdrawal, the provisions regarding return costs set out in the Seller’s withdrawal policy shall apply.
5.3 The Seller reserves the right to withdraw from the contract in the event of incorrect or improper self-supply. This applies only if the non-delivery is not attributable to the Seller and the Seller has concluded a specific covering transaction with the supplier with due care. The Seller shall make all reasonable efforts to procure the goods. If the goods are unavailable or only partially available, the Customer shall be informed without undue delay and the consideration shall be refunded without undue delay.
5.4 Collection by the Customer is not possible for logistical reasons.
5.5 Delivery is made to the delivery countries selectable in the online shop. Countries to which delivery is not possible cannot be selected during the ordering process.
6) Retention of title
If the Seller makes delivery before receiving payment, the Seller retains title to the delivered goods until the purchase price owed has been paid in full.
7) Liability for defects (warranty)
7.1 If the purchased item is defective, the provisions of statutory liability for defects shall apply.
7.2 If the Customer acts as a consumer, they are requested to complain to the delivery agent about delivered goods with obvious transport damage and to inform the Seller accordingly. Failure to do so has no effect whatsoever on the Customer’s statutory or contractual claims for defects.
8) Redemption of gift vouchers
8.1 Vouchers that can be purchased via the Seller’s online shop (hereinafter “gift vouchers”) can only be redeemed in the Seller’s online shop, unless otherwise stated on the voucher.
8.2 Gift vouchers and remaining balances on gift vouchers can be redeemed until the end of the third year following the year in which the voucher was purchased. Remaining balances shall be credited to the Customer until the expiry date.
8.3 Gift vouchers can only be redeemed before completion of the ordering process. Subsequent offsetting is not possible.
8.4 Several gift vouchers may also be redeemed for one order.
8.5 Gift vouchers may only be used to purchase goods and not to purchase additional gift vouchers.
8.6 If the value of the gift voucher is not sufficient to cover the order, one of the other payment methods offered by the Seller may be selected to pay the difference.
8.7 The balance of a gift voucher shall neither be paid out in cash nor bear interest.
8.8 The gift voucher is intended for use only by the person named on it. Transfer of the gift voucher to third parties is excluded. The Seller is entitled, but not obliged, to verify the material entitlement of the respective voucher holder.
9) Applicable law
All legal relationships between the parties shall be governed by the law of the Federal Republic of Germany to the exclusion of the laws on the international sale of movable goods. In the case of consumers, this choice of law shall apply only insofar as the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has their habitual residence.
10) Alternative dispute resolution
We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
11) Copyrights
We hold copyrights to all images, films and texts published in our online shop. Use of the images, films and texts is not permitted without our express consent.
