Shipping and Returns Handling

Our goods shipment is handled by the logistics service provider DHL and is sent to the delivery address provided by the customer. All packages are insured.

Shipping Costs Germany

Germany: € 4.90, delivery time 1-3 business days

Shipping Costs Europe 1 

France, Netherlands and Austria: € 11.90 with a delivery time of 2-4 business days 

Shipping Costs Europe 2

Italy, Sweden, Slovakia, Slovenia and Hungary: € 14.90 with a delivery time of 2-5 business days

Shipping Costs Rest of Europe

€ 18.90 with a delivery time of 2-6 working days 

Shipping Costs Switzerland 

Switzerland: € 19.90
Please note: When shipping to Switzerland, customs fees may apply, which are not included in our invoice amount. These fees are charged directly by customs.

Shipping Costs USA 

Shipping weight up to 10kg: € 49.00 
Shipping costs for the rest of the world Shipping weight up to 10kg € 49.00
Please note: When shipping to the USA and the rest of the world, customs fees may apply which are not included in our invoice amount. These fees are charged directly by customs. 
Would you like to return a product, exchange it or report a defect? You can return all items without specifying any reason within 14 days, provided they are in perfect saleable condition. Please return the goods in the original packaging if possible. There is no right of return for damaged or soiled items. The items must be securely packed so that they are not damaged during transport. 
We make every effort to ensure that everything runs smoothly. Please seal the package securely, label it with the following address, and send it to us postage paid: 

RDS FULFILLMENT GMBH
BENZSTRASSE 5 
82178 PUCHHEIM
GERMANY 

For other questions concerning delivery/returns, contact "oktoberfest@rocher-services.de" 

Exchange, Replacements and Refunds

After receipt and inspection, the exchange or refund will be made as soon as possible. Normally, the refund will be made within 14 working days. 

Complaints, Claims and Questions

Although we compile, check and pack the orders very carefully, in individual cases there may be incorrect deliveries. In such cases and also for all other questions, we are at your disposal via email: oktoberfest@rocher-services.de